Tag: customer service

United Airlines – Fly the Unfriendly Skies : Part 3

Well they processed the refund sometime in the past couple of weeks. It appeared on the Credit Card statement we got the other day.

I still have heard nothing from them, not a sausage, not a peep, not a word. OK so they processed the refund : its only take them 5 months. I guess actually expecting the lazy tossers to actually contact me and tell me they were doing it is too much to ask. As for apologising to me for being fucking incompetent and saying they are sorry….. ha ha ha.

Not the sort of Customer Service an Airline should have – makes them look like a bunch of cowboys!

United Airlines – Fly the Unfriendly Skies : Part Two

Early in June after battering my head against the wall over the fiasco with United Airlines and their inability to refund money they took from us I found that their refunds department now had an email address rather than a fax number( which they didn’t want to let people have). You CANNOT phone the refunds department… oh no, that would be too easy. So I sent them an email explaining everything and giving details so that they could process the refund properly and give us our sodding money back.

They never replied, hell they never even acknowledged that they had received the email.

So I sat and waited.

It’s now July 10th and they haven’t done a thing.

I notice that their refunds department now no longer has an email address on the website. So they now CANNOT be contacted by any other way than snail mail. I think this says a lot about them – their refunds department is not contactable easily or in any dynamic way at all.

So I’ve now written a long letter to their Customer Services department. Not that I expect them to do anything.

Next step is the president of the company : Glenn F. Tilton. I bet he doesn’t have an email address either, or maybe I should try Graham W. Atkinson who is “Executive Vice President and Chief Customer Officer”

United Airlines have basically committed fraud against us – they have stolen money from us and refuse to return it.

How not to bill customers

I recently decided to move my Gas and Electricity supplies to one provider rather than 2 – estimated savings of about �200.

I was with NPower for my electricity. I’ve been paying by Direct Debit for years.

Anyway we got the final bill from them… for just over �55. At the bottom was the usual:

If you do not query this bill by 20/12/2006 it will be paid by Direct Debit on 27/12/2006″

So I happily did nothing.

On Friday (22/12/2006) I get a letter from NPower dated 19/12/2006.

Outstanding amount: �55.

If you have recently paid this you may disregard this letter

Errr Excuse Me??? Outstanding amount – on a Direct Debit that isn’t actually going to be taken until 27/12/? Letter send out the day before the last day I’m allowed to query the bill… I DONT think so.

So I phone their customer services… I’m told that you haven’t paid your last bill
I point out that I pay by Direct Debit and read out the details off the bill and that the DD doesn’t go out until AFTER Christmas. I’m told There are no Direct Debit details for your account so you can’t pay by Direct Debit

I read out the bill AGAIN – the BILL says I pay by Direct Debit, I’ve paid by Direct Debit for years so why am I being sent letters telling me that I’ve not paid.. especially when the DD isn’t due yet.

I’m told once again You don’t pay by Direct Debit as you don’t have any Direct Debit details for your account

So I ask – who deleted them then?

I’m then told Oh, you’ve left us – moved to a different supplier.. so that is why the Direct Debit details are gone

I point out that although I’ve left them I haven’t paid the last bill, that last bill was to be paid by DD on 27/12. So obviously they dont actually want my money.

I’m told but you have to pay – its money you owe us.

I said that I wanted to pay, the computer systems wanted me to pay and I was happy to pay but as they had deleted my details the company obviously didn’t want me to pay… person on other end of phone was not happy.. told me I had to pay.

So I’m in two minds – they can’t cut me off and I suspect that deleting my payment details before they’ve taken the money could legally be argued as them not wanting my money…

I might send them a cheque (second class post of course) in a couple of days.

Banks

Saturday we went to the bank to put my wife’s name on the account. Can’t be too complicated can it? Can’t take more than a few minutes can it?

BZZZTTTTT – WRONG!!

The bank say that a passport, marriage certificate and payslips (with the same address on as me) are not acceptable as proof that she is who she says she is and that she lives where she says she lives.

To put my wife on the account the bank says it needs a utility bill or a credit card bill with my wifes name on it.

She has none of these – the bills are all in my name as are the credit cards (with her simply having secondary cards).

So for anyone out there who wants to put a partner on the account but she doesn’t get bills – dont try to do it with the Royal Bank of Scotland because its not possible.

So much for customer service