Well they processed the refund sometime in the past couple of weeks. It appeared on the Credit Card statement we got the other day.
I still have heard nothing from them, not a sausage, not a peep, not a word. OK so they processed the refund : its only take them 5 months. I guess actually expecting the lazy tossers to actually contact me and tell me they were doing it is too much to ask. As for apologising to me for being fucking incompetent and saying they are sorry….. ha ha ha.
Not the sort of Customer Service an Airline should have – makes them look like a bunch of cowboys!