Saturday we went to the bank to put my wife’s name on the account. Can’t be too complicated can it? Can’t take more than a few minutes can it?


The bank say that a passport, marriage certificate and payslips (with the same address on as me) are not acceptable as proof that she is who she says she is and that she lives where she says she lives.

To put my wife on the account the bank says it needs a utility bill or a credit card bill with my wifes name on it.

She has none of these – the bills are all in my name as are the credit cards (with her simply having secondary cards).

So for anyone out there who wants to put a partner on the account but she doesn’t get bills – dont try to do it with the Royal Bank of Scotland because its not possible.

So much for customer service

This entry was posted in Rants and tagged , , . Bookmark the permalink.