Saw the doctor the other week about a medical condition and he said he’d contact the hospital.
Letter arrived on Friday – I need to phone the hospital to make an appointment. Wife phoned the number before 5pm – no reply.
I have been trying almost continually for the past 3 hours to get through on their number but it is always busy.
What annoys me is the following statement on the letter:
YOU MUST CONTACT US WITHIN 2 WEEKS. IF WE DO NOT HEAR FROM YOU, WE WILL ASSUME YOU NO LONGER REQUIRE THE APPOINTMENT. YOUR NAME WILL BE REMOVED FROM OUR PENDING LIST AND YOUR GP INFORMED
And yes it really is in bold block capitals.
So they can be snotty with me and then provide a crap booking service.
I pay for this out of my Taxes – surely they can employ more than 1 person to answer the phone (which I think is the ONLY number to book appointments on for the entire Hospital Trust)